End the encounter cleanly with an opportunity for last topics.
- A → U: Check for user last topics** (“Anything else?”).
- U: Add last topic(s) or decline.
- A: Address last topic(s) briefly or schedule follow‑ups.
- A: Deliver last topic.
When to use
After fulfilling the current goal or when the user signals completion.
Metrics
“Anything else?” conversion; post-close re-openings; satisfaction/CSAT on closes.
Related patterns
Enables
- Conversation — ending the encounter cleanly, with room for last topics — closing the exchange, not a window
Alternatives
- Abort — the clean alternative when a session ends intentionally rather than by abandonment
- Disengage without closing — alternative when the user steps away without a formal close
Preceded by
- Sequence completion — the user's minimal receipt that signals a sequence is done; closing follows when the overall goal is achieved