End the encounter cleanly with an opportunity for last topics.
- A → U: Check for user last topics** (“Anything else?”).
- U: Add last topic(s) or decline.
- A: Address last topic(s) briefly or schedule follow‑ups.
- A: Deliver last topic.
When to use
After fulfilling the current goal or when the user signals completion.
Metrics
“Anything else?” conversion; post-close re-openings; satisfaction/CSAT on closes.
Consequences
- the encounter is ended deliberately: last topics were invited and either handled or scheduled, and both parties know it's over rather than parked
- anything raised in the close and deferred is now an outstanding commitment the actor is expecting to be kept, outside this exchange
Related patterns
Enables
- Conversation — ending the encounter cleanly, with room for last topics — closing the exchange, not a window
Alternatives
- Abort — the clean alternative when a session ends intentionally rather than by abandonment
- Disengage without closing — alternative when the user steps away without a formal close
Preceded by
- Sequence completion — the sequence is closed from the actor's side and the encounter is between activities; if this was the last thing they came for, the encounter itself is ready to be ended rather than left open